Frequently Asked Questions
Types of Queries
Philam Vitality Programme
Speak to your financial advisor or bancassurance sales executive about joining Philam Vitality. If you don’t have a financial advisor or bancassurance sales executive, you can contact Philam Life on (632) 528-2000 or BPI-Philam on 89-100 or (632) 528-5501. Alternatively, you can send us a request to find you a financial advisor or bancassurance sales executive here.
You earn Philam Vitality Points by engaging in a number of activities focused on helping you know more about your health and improving it. You may refer to How to Earn Points to find out more about the activities which you can do and earn points.
Please note the Philam Vitality Points you can earn are subject to annual limits.
As you take steps to improve your health, we will award you Philam Vitality Points. Your points add up and help you achieve what we call your Philam Vitality Status. As a Philam Vitality member, you start on Bronze Philam Vitality Status. As you get healthier and accumulate points, your status improves from Bronze, to Silver, then Gold and ultimately Platinum! The higher your status, the greater your rewards. You may refer to Points and Status to see the points needed for each status.
We aim to have your points reflected on your Philam Vitality Points Statement within 4 weeks of completing an activity. You may refer to your Philam Vitality Points Statement to check for points update.
If your Philam Vitality Points are not reflected on your statement, please contact us here. You can also call Philam Life on (632) 528-2000 or BPI-Philam on (632) 528-5501.
Your Philam Vitality Points add up to improve your Philam Vitality Status. You carry over this status to your next policy year and your benefits and discounts are based on this status. Your points in the new policy year will however be reset to zero and you have to undertake activities to start earning points again.
For example: John achieves Gold status in his first year and can instantly enjoy the rewards and benefits as a Gold member. John’s Gold status will be carried over to the second year and he may continue to enjoy the rewards and benefits of a Gold member throughout the year. At the beginning of the second year, despite carrying over his Gold status, John will start his Philam Vitality Points from zero. In order to maintain his Gold membership through to the third year, John will need to continue with his wellness activities and accumulate sufficient Philam Vitality Points. If John fails to accumulate enough points, his Philam Vitality Status in the third year will be set according to the points he earned in the second year.
If you notice your Philam Vitality Points are not accurately reflected, please contact us here. You can also call Philam Life on (632) 528-2000 or BPI-Philam on (632) 528-5501 within 30 days. We may need you to provide us with further details or supporting documentation.
Philam Vitality Points and benefits are not transferable to another person/member.
Your Philam Vitality membership will remain valid as long as you are insured under another insurance plan of the select protection plans. If not, your Philam Vitality membership will cease at the end of your Philam Vitality membership year.
For your first membership payment, you can pay together with the premium for the newly bought insurance plan of the select protection plan. For subsequent years’ payment, it should be paid separate directly to the Philam Vitality membership number.
Your Philam Vitality membership runs for an initial period of 12 months from the date you join Philam Vitality and is automatically renewed unless you call to inform us within 30 days. You need to inform us of any change in your payment details to ensure your membership is not cancelled.
Please remember that cancelling your Philam Vitality membership will mean losing access to all Philam Vitality rewards and benefits, including the Philam Vitality insurance premium discounts.
You will receive your Philam Vitality membership card with your welcome pack which will be delivered or given to you directly by your financial advisor once your insurance policy is processed and approved.
You need to use your Philam Vitality membership card at our partners’ outlets. Your membership card has your member number which is required for accessing discounts and savings.
You can find your Philam Vitality membership number printed on your Philam Vitality membership card as well as on the electronic version in the Philam Vitality mobile app.
Should your Philam Vitality membership card become lost or damaged, please either call Philam Life on (632) 528-2000 or BPI-Philam on (632) 528-5501. You can also contact us by clicking here. The issue of any replacement Philam Vitality membership card may be subject to a Card Replacement fee unless waived by Philam Life and BPI-Philam at our discretion.
The Philam Vitality membership is an annual membership so the annual fee is paid up-front. Hence, it is non-refundable and non-transferable.
Philam Vitality membership fee is only payable on an annual basis. Please note that your Philam Vitality membership payment will follow the payment method of your insurance plan.
Philam Vitality membership is non-transferable.
In the Philippines, each individual can only have one Philam Vitality membership.
The Philam Vitality programme is independently run in each country; hence your Philam Vitality Points and Status previously earned in other countries with Philam Vitality are non-transferable.
The age requirement for Philam Vitality membership is 18 years and above.
The Philam Vitality programme is offered to the individual who is the life insured of the insurance plan(s). Being the policy owner of the plan does not qualify an individual to apply for the Philam Vitality membership.
An initial insurance premium discount will be applied when a select protection plan is purchased. Thereafter, this premium discount percentage will be re-calculated at each eligible plan anniversary year, and will be subject to upward or downward adjustment based on the Philam Vitality Status that the life insured achieved at the eligible plan anniversary date.
It is a series of Philam Life/BPI-Philam insurance plans that are connected to a Philam Vitality membership which gives flexible insurance premium discount at purchase and in the subsequent years based on the life insured’s Philam Vitality Status.
You may purchase any select protection plan if the life insured is already a Philam Life or BPI-Philam existing policyholder or client. Alternatively, if the life insured is not yet a Philam Vitality member, you can choose to purchase the Philam Vitality membership at the time when you purchase the select protection plan.
Your Philam Vitality Status does not affect the initial premium discount when you purchase a new insurance plan under the select protection plans.
The initial premium discount is dependent on the select protection plan that you plan to purchase and not dependent on the Philam Vitality Status at time of purchase.
You do not have to terminate your protection plan as you are only required to be a Philam Vitality member at time of purchase. However, all your plan(s) will no longer be entitled to the Philam Vitality related insurance premium discount starting from the next anniversary date of the select protection plan after termination of the Philam Vitality membership.
The Philam Vitality insurance premium discount is only applicable for new purchase of the select protection plans. You will be able to purchase the Philam Vitality membership separately, but it will have no impact to your previously purchased Philam Life insurance plans.
Physical Activities / Fitness Events
You can earn up to 100 Philam Vitality Points a day when you walk/jog using any one of our partner’s fitness tracking devices and apps. Find out who our Fitness Device Partners are and the details on how to earn points using them.
Only one exercise activity a day will be awarded Philam Vitality Points and the activity that earns the highest points will be captured.
Please note that there is a limit of 15,000 points in each membership year for all physical activities, which include: gym, organized fitness events, and physical activities tracked with Fitness Devices or apps. Your points will be reflected online on your Philam Vitality Points Statement within 48 hours.
You can claim for points by submitting the event details such as your bib number, results and other relevant information. We will award you points based on the type and distance of the event.
If you are unable to find a specific fitness event, please contact us here. We may include the event subject to our assessment.
Philam Vitality awards points when you exercise and track using one of our fitness partners that can integrate your workout activities done to Philam Vitality. For more information, please refer to Gym and Fitness.
We are constantly looking to partner with the popular fitness partners in Philippines. If you are currently using a fitness device/app which is not one of our partners, please drop a feedback note to us here.
We would recommend that you contact the fitness device or fitness application’s support service directly to acquire specialist assistance. In the meantime, please note that there are many ways to track your workouts. For more details, please refer to Fitness Devices.
Philam Vitality Health Check
You may visit Hi-Precision Diagnostics or Makati Medical Center to do the Philam Vitality Health Check. Please refer to Philam Vitality Health Check to find out if you need to make a booking before going down to your preferred outlet.
You will earn 750 Philam Vitality Points for completing each test of the health check and additional 750 points for results within the recommended healthy range. Results will be automatically uploaded and your points will be reflected online on your Philam Vitality Points Statement within 24 hours. Log on to www.philamvitality.com after your test to obtain your personal goals and see how Philam Vitality can help you improve or maintain your results.
You may also refer to Philam Vitality Health Check for more information.
To promote convenient testing for members, Philam Vitality awards booster points for a random glucose test (a glucose test without fasting) reading of values below 7.8 mmol/L. Hi-Precision Diagnostics or Makati Medical Center recommended value is less than 5.49 mmol/L which is aligned to the ideal range for a fasting test. We recommend that you see a doctor as soon as possible. The results of your Philam Vitality Health Check are not a substitute for medical advice and must not be used for diagnosing or treating a health problem or to replace your doctor or healthcare professional.
If you cannot access Hi-Precision Diagnostics or Makati Medical Center nearby, you can go to your preferred doctor and request a health check consisting of weight, blood pressure, random blood glucose and total cholesterol assessments. To claim Philam Vitality Points, you will need to submit proof of your results online.
Any health or medical-related personal information you provide as part of your Philam Vitality membership will not be provided to the underwriting or claims departments of Philam Life or BPI-Philam and therefore will not be used in the making of any future underwriting or claims decisions.
In accordance with your duty of disclosure, you are still obliged to disclose any of this information to the extent it may be relevant in the event of any future application for insurance cover, changes to existing insurance cover or claims under an insurance policy with Philam Life or BPI-Philam.
Screening and Prevention
Philam Vitality Health Review, Goals and Clinical Guidelines
Your Philam Vitality Age estimates the effect of your lifestyle on your life expectancy. It is calculated using your responses to the Philam Vitality Health Review, your results from the Philam Vitality Health Check, and any other data provided from a verified source, for example the Philam Vitality Nutrition Assessment with a nutritionist/dietician or a Philam Vitality Fitness Assessment. Your Philam Vitality Age may be higher or lower than your actual age, depending on whether your lifestyle is having a positive or negative effect on your overall health.
You will be awarded 1,000 Philam Vitality Points for completing the VHR but not for the self-reported values that you input during the VHR.
Philam Vitality Points for healthy-range BMI results are awarded based on verified data, not from self-reported values. Verified data is data submitted through a Philam Vitality Fitness Assessment, Philam Vitality Health Check, or proof of results from a screen at your preferred healthcare provider, which you have uploaded through Philam Vitality Points Submission.
If you are pregnant, you can still complete the VHR and VHC to earn Philam Vitality Points. However, certain parts of the programme will not apply to you. For example, you will not receive a goal to reduce your weight while you are pregnant. Also, your Philam Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.
Recommended goals are based on your health risks, which are determined by your responses to the Philam Vitality Health Review (VHR) and your results from your Philam Vitality Health Check (VHC). The VHR will need to be completed before any goals are recommended. You are given the option to accept the goal after you have completed the VHR.
The number of Philam Vitality Points each member can earn from achieving personal health goals is dependent on each individual’s risk profile. If you have a higher health risk, you may be able to earn more points from achieving your personal health goals.
Philam Vitality recommends goals based on whether your measures are considered to be at risk for your demographic group. The goals that are recommended to you are based on your most significant risks. We may recommend fewer goals if you are not at risk in more than one area; or more goals if you are at risk in more than one area.
Your goal recommendations are based on whether your measures are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, Philam Vitality will recommend a goal for you to lose or gain weight. Ask your doctor for guidance on your ideal weight if you have any concerns.
No, as goals are assigned to you by Philam Vitality based on your health risk profile, which is derived from the answers to your Philam Vitality Health Review questions, and other verifiable sources.
Goals are tracked using verified results which you submit to us directly, or which our partners submit to us on your behalf and with your consent. Examples include the Philam Vitality Health Check results, and workout data submitted through partner fitness devices.
Weight results must be submitted through the Philam Vitality Health Check, Philam Vitality Fitness Assessment, or Philam Vitality Nutrition Assessment with a nutritionist/dietician. Only weight measurements from a verified source will count toward achieving a goal.
Unless there has been a change to your health profile since the goal was initially recommended, you should be able to select the goal again if you did not achieve it by the expiration date.